General Terms and Conditions of Sale

The following General Terms and Conditions of Sale together with the documents referred to below, including the Privacy Policy, govern the offer and sale of products on our website, "eldoradojewels.com". You should understand that by ordering any of our products, you agree to be bound by these terms and conditions.

The products purchased on eldoradojewels.com are sold directly by Eldorado S.r.l.s.
Remember that you can always contact EldoradO through the area Customer Care-Contact us or by e-mail (info@eldoradojewels.com).
These General Terms and Conditions of Sale regulate the offer, transmission and acceptance of purchase orders relating to products on eldoradojewels.com between the users of eldoradojewels.com ("Consumers") and EldoradO.
The General Terms and Conditions of Sale do not regulate the supply of services or the sale of products performed by third parties that are on eldoradojewels.com through links, banners or other hypertext links. Before sending orders and purchasing products and services from those third parties, we recommend that you verify the third party's terms and conditions. Under no circumstances shall EldoradO be deemed liable for the supply of services provided by third parties or for the execution of e-commerce transactions between users of eldoradojewels.com and third parties. 

Purchasing process

To place an order for the purchase of one or more products on eldoradojewels.com, you must fill out the online order form and send it electronically to EldoradO, following the relevant instructions.  
The order form contains a link to these General Terms and Conditions of Sale, and also contains information on the main characteristics of each product ordered and the relevant unit price (including all applicable fees and taxes), the type of payment that you may use in order to purchase each product, shipping terms for the purchased products, shipping and delivery costs, and references to the terms and conditions for returning purchased products. 
An order shall be deemed submitted when EldoradO receives your order form electronically and the order information has been verified as correct. 
Before submitting your order form for the purchase of products, you will be asked to carefully read the General Terms and Conditions of Sale, to print a copy using the print option and to save or reproduce a copy thereof for your own personal use.  
The order form will be filed in our data base for the time required to process your order and as provided by law. You may access your order form by clicking on the section called My Orders in My Account area. Before submitting the order form, you will be asked to identify and correct possible input errors.After your order form has been submitted, EldoradO will process your order. 

EldoradO may not process purchases when there are not sufficient guarantees of solvency, when orders are incomplete or incorrect, or the products are no longer available. In the above cases, we shall inform you by e-mail that the contract has not been executed and that EldoradO has not carried out your purchase order specifying the reasons thereof. If the products displayed on eldoradojewels.com are no longer available at the time of your last access or once EldoradO has received your order form, EldoradO shall inform you of the unavailability of the ordered products within 14 days from the day after EldoradO has received your order.

If the order form has been sent and the price has been paid for items that are no longer available, EldoradO will refund the amount paid for those items.By submitting an order form to EldoradO, you unconditionally accept and undertake to observe the provisions of these General Terms and Conditions of Sale in your contract with EldoradO. Should you not agree with certain provisions of these General Terms and Conditions of Sale, please do not submit your order form for the purchase of products on eldoradojewels.com.
Upon submission of an order form, EldoradO shall send you a purchase order receipt e-mail, containing a summary of the information related to the order form (General Terms and Conditions of Sale, the products' main characteristics, detailed information on price, terms of payment, return policy and shipping costs).

We would like to remind you that all items purchased are intended for use in the country they were ordered from. If, however, you decide to take the items to another country, you will be responsible for adhering to both the exportation legislation of the order country and the importation legislation of the destination country. EldoradO shall not be held liable. 

Guarantees

On eldoradojewels.com, we offer for sale luxury and top-quality products. These products are purchased by EldoradO directly from fashion houses and official manufacturers, carefully selected for their stringent quality control. EldoradO does not sell second-hand products, flawed products or products of lower quality than the corresponding market standards. The main characteristics of products are shown on eldoradojewels.com on each product page. The products offered for sale on eldoradojewels.com may not exactly correspond to the real garments in terms of image and colours due to the Internet browser or monitor used.  
Each product purchased contains the guarantee certificate. The jewels are covered by a 2-year warranty, which excludes any damage as a result of neglect, accidents, misuse or unauthorised repairs of jewels.
Most of our jewelry is purchased from Morellato, which purchases its natural diamonds from certified sources in accordance with the Kimberley Process, which strives to stem the trade of diamonds from regions in which wars and conflicts are taking place.
Prices are subject to change and will be as quoted on our site from time to time, except in cases of obvious error. Check the final price of sale before sending the relevant order form.

Payments

Payment of the product prices and relevant costs for shipping and delivery must be made by using one of the procedures indicated on the order form.In the case of payment by credit/debit card, all details (for example, card number or expiration date) will be sent by encrypted protocol to our main Bank or other banks which provide remote electronic payment services, without third parties having any access thereto whatsoever. Such details will not be used by EldoradO except for performing the procedure relevant to your purchase or issuing refunds in the case of returns, in compliance with the exercise of your return right or for reporting cases of fraud to the police. The price for the purchase of products and the relevant costs for shipping and delivery, as indicated in the order form, will be charged to your current account when the purchased products are actually shipped. 

Shipping and delivery of the products

Delivery is guaranteed on the 2nd working day for orders placed by 2 p.m. GMT.
Working days are Monday to Friday. Orders are shipped from Italy.

UPS is our courier for all shipments. You will receive an email containing your Tracking Number once your package has been shipped from our Italian warehouse. All orders are processed automatically and EldoradO is unable to expedite or delay shipping times.

Delivery costs

Delivery inUnderDelivery CostsFree Delivery
Italy€ 49€ 8free delivery on order starting from 49 €
Europe€ 89€ 18free delivery on order starting from 89 €

We currently ship only within Europe, except Spain.

Customer Care

You can always request informations to EldoradO via e-mail at info@eldoradojewels.com or through our Customer Care-Contact Us Area.

The Cooling-Off Period and Returns of products

You have the right to cancel your contract with EldoradO in relation to products purchased from eldoradojewels.com, without any penalty and for any reason, by notifying EldoradO in writing within fourteen (14) calendar days, beginning on the day you receive the products. 

To return the products:

  • - you should notify us in writing as soon as practicable and in any event within fourteen (14) working days, by completing and submitting the online Return Form HERE;
  • - the products should not have been used, worn or damaged;
  • - the identification tag should still be attached to the products with the disposable seal;
  • - the products should be returned, complete and unused, with their original packaging;
  • - the products should be returned to EldoradO within fourteen (14) working days following notification to EldoradO of the damaged or defective product or EldoradO error.

You can return the products to EldoradO by packaging the relevant products securely and sending them, at your own risk and cost, to EldoradO at the following address:

EldoradO S.r.l.s.
via Roma 28, 61020
Auditore (PS), Italia
If you cancel the contract within the fourteen (14) calendar days cooling-off period, we will process the refund due to you as soon as possible. 
EldoradO will examine all products returned as damaged or defective and will notify you of your refund via e-mail within a reasonable period of time. We will usually process any refund due to you as soon as possible and, in any event, within thirty (30) days of the day we confirm to you via e-mail that you are entitled to a refund for the damaged or defective product. Subject to acceptance by EldoradO of the damaged or defective goods, products returned by you because they are damaged or defective will be refunded in full, including the cost of delivery for sending the item to you and the cost incurred by you in returning the item to EldoradO.
In the event that EldoradO find no fault with the returned products, you will be notified that the returned products cannot be accepted and you may elect to have the products re-delivered to you. If you do not accept re-delivery EldoradO reserve the right to retain the products and the purchase price and recover EldoradO's fees and expenses from you. 

Privacy

You will find information on how we process your personal data by clicking on Privacy Policy, which also contain important information on how we process the personal data of our users and on the security systems of eldoradojewels.com.

Governing Law

These General Terms and Conditions of Sale are governed by Italian law and in particular by Italian legislative decree 6 September 2005 no. 206 on distance contracts and by Italian legislative decree 9 April 2003 no. 70 on certain aspects related to e-commerce.

The General Terms and Conditions of Sale may be amended from time to time due to new laws and regulations or other reasons. The new General Terms and Conditions of Sale shall be effective as of the date of publication on eldoradojewels.com.


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